RACS - Computing Documentation FAQs

Frequently Asked Questions (FAQ):
 

• Q: How do I connect to the internet?

  • A: Please read the information on our Network Access page. It has information about access the CEOAS core network as well as the campus WI-FI network.

     

• Q: How to connect to the OSU VPN service?

  • A: The campus Network group maintains a robust VPN service and information about how to connect.

     

• Q: Where do I get check out hardware like the "Owl" Video Conference device?

  • A: You can stop by the RACS helpdesk room located at Burt 159. You will need to first schedule you time for checkout using the college calendar system (Skedda).

     

• Q: How to configure your Microsoft Exchange email account?

  • A: The campus UIT group has a page dedicated to this information.There is also a FAQ page from UIT for help around MS Exchange.
     

• Q: How do I print from my desktop or laptop?

  • A: Network printers in buildings are named after the rooms where they are located.  You will want to check the printer name to find where the document went.

     

• Q: Can RACS print a posters?

  • A: Please read the information on our Printing page. It has information about how to submit posters to the RACS group.

     

• Q: Does users of RACS have access to Linux computers?

  • A: Simple answer is yes! Longer answer is that we have many different Unix/Linux based servers for users to access including our front end shell servers, Matlab servers and HPC machines.
     

• Q: How to set up "Out Of Office" auto reply in Outlook?

  • A: Setting up "Out of Office" reply in Outlook desktop client:
    • In Outlook click on the file tab in the upper right corner. In the next window that pops up check the button to "Send automatic replies."  
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    • If you know the dates you can enter them in and have the auto reply turn on and turn off automatically. You have the ability to have different messages sent to users based on if they are on campus or not. Enter your message in the text field under both tabs.  If you want to manually turn off the auto reply navigate back to this window and click "Do not send automatic replies."
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  • A: Setting up auto replies in the Outlook Web App

    • Once you are logged into the Outlook Web App click on "Options" in the upper right corner of the screen. Select "Set Automatic Replies" from the menu that drops down.
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    • In the next window select the "Send Automatic Replies" button. You can then enter dates if you want the autoreply to turn on and off automatically. There are two text fields. You have the option to have two different messages sent one to users inside the OSU organization and the other to users outside the organization. After you have entered in you messages click the save at the lower right have corner of the window.